At Woodebay.com, we prioritize your satisfaction with our products and customer service. We have a refund and returns policy that is valid for 7 days after purchase. Unfortunately, if 7 days have passed since your purchase, we cannot provide a full refund or exchange.
We issue refunds for the following reasons:
Non-delivery:
If you experience any mailing issues from your e-mail provider or mail server that prevent you from receiving a delivery e-mail from us or the e-mail ends up in your spam or junk folder, please check these folders or contact us for assistance. Claims for non-delivery must be submitted to our customer service department in writing within 7 days from the order placing date. Failure to contact us within this period means you agree that we may consider the product as received and downloaded, with no further right of return for a “non-receipt” reason.
Major defects:
Although we thoroughly test all products before release, unexpected errors may occur. If we are unable to correct the issue within 48 hours of the initial complaint or notification provided by the customer, we will issue a full refund or offer a replacement product of the same or similar value, at the customer’s choice.
Product not as described:
If you have purchased a product that is not as described on our website, please report the issue to our technical support team within 30 days of the purchase date. You must provide clear evidence in writing to support your claim. Complaints based solely on false customer expectations will not be accepted.
We offer a full refund within 30 days of the purchase date. We appreciate your feedback and would like to know the reason for your refund request. If you contact us directly, please provide details about your request.
We process refunds immediately, but your financial institution may take up to 20 days to reflect the refund in your bank account or on your card.
Please email us at [email protected] if you have any questions about refunds or returns. Our Technical Support Team is always available to provide timely and professional assistance. Thank you for your interest.